Privacy Policy At Move Mindset, we value your privacy.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using our services, you agree to the collection and use of your information as described in this policy.

This policy sets out the basis on which any personal data is collected from you or that you provide, who we may share that data with and how we keep it secure. This document does not provide exhaustive details. However, we are happy to provide you with any additional information if required.

Any requests should be sent to the Data Controller (Faye Andrews) at info@movemindset.com.

It is important that the information held about you is accurate and up to date. Please let Faye Andrews know if your personal information changes by e-mailing her at info@movemindset.com.

We keep our Privacy notice under regular review. This Privacy notice was last reviewed in June 2025.

What we do MoveMindset provides:

  • Walk Active Training – teaching individuals and groups how to apply the 4 parts of the Walk Active walking technique which encourages optimum alignment of the body.

  • Personal and group coaching to facilitate awareness of desired goals and maximise personal and professional potential.

  • How we obtain your personal data

  • Personal data means any information capable of identifying an individual. It does not include anonymised data.

  • We obtain data about you in the following ways:

  • By signing a terms and conditions form

  • During a coaching session

  • Through e-mail, over the telephone, via Zoom, Google hangouts, Microsoft Teams or by post

  • By taking credit card and payment online

  • From publicly available sources such as Companies House and the Electoral Register based inside the EU.

This may include the following information:

  • Contact details such as address, e-mail address, telephone number.

  • Bank details

  • Communications data i.e. your preferences in receiving marketing communications e.g. newsletter mailing.

  • Details of contact we have had with you (e.g. follow up information or referrals). Updated November 2024 Non-personal information:

  • IP address

  • Browser type and version

  • Device Information

  • Pages you visit on our website

  • Cookies and tracking technology

How will we use your personal data?

We will use your personal data to:

  • provide you with our services to you.

  • process transactions

  • communicate with you

  • Improve your experience on our website and overall services

  • Detect and prevent fraud and other activities

  • Comply with legal obligations

This means that the legal basis for our holding your data is for legitimate interest.

We act as a data controller for use of your personal data to provide a Coaching service. We act as data controller and processor in regards to the processing of credit card and online payments.

We undertake at all times to protect your personal data, in a manner which is consistent with the requirements of the General Data Protection Regulations (GDPR) concerning data protection. We also take reasonable security protection measures to protect your personal data storage.

We may use your personal data when there is an overriding public interest in using the information e.g. to safeguard an individual, or prevent a serious crime. Also, where there is a legal obligation such as a formal court order.

Consent for the use of your personal data will never be assumed. We may use your data for marketing purposes, such as newsletters but this would be subject to you giving your express consent. Your personal data will only be used when explicitly given for the purposes for which it is collected, unless reasonably considered that it is needed to be used for another purpose and that purpose is compatible with the original purpose. If we believe that your life is in danger, then we may pass on your information onto an appropriate authority using the legal basis of vital interests.

Children’s Privacy

We do not knowingly process data of EU residents under the age of 13 without parental consent. If we become aware that we have collected data from an individual under the age of 13 without parental consent, we will take steps to delete it as soon as possible.

Sharing of your information

We will only disclose your information with third parties (such as WalkActive) with your express consent, with the exception of the following categories of third parties:

  • In the case of coaching and using specifically NLP techniques, our professional association ANLP, for the processing of a complaint if made by you Updated November 2024

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so

We may share your case history in an anonymised form with peers for the purpose of professional development. This may be supervision meetings, conferences, online forums and through publishing in press or online professional sites. We will seek your express consent before processing your data in this way.

We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

What safeguards are in place to ensure that data that identifies you is secure?

We only use information that may identify you in accordance with GDPR. This allows us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

We ensure that the information we hold is kept in secure locations, restrict access to information to authorised personal only, protect personal and confidential information held on laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it).

Faye Andrews is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes.

What are your rights?

Every person has the right to access, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to info@movemindset.com. Under special circumstances some information may be withheld. We shall respond within one month from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

  • Sources from which we required the information

  • The purposes of processing the information You have the right, subject to exemptions, to:

  • Have your information deleted

  • Have your information corrected or updated where it is no longer accurate

  • Ask us to stop processing information about you where we are not required to by law.

  • Receive a copy of your personal data, which you have provided to us in a machine readable format and have the right to transmit that to another data controller, without hindrance from us.

  • Object at any time to the processing of personal data concerning you.

  • Opt out of marketing communications from us at any time by following the unsubscribe link in e-mails or contacting us directly.

Updated November 2024

We do not carry out automated decision making based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at info@movemindset.com.

In the case of a breach of data, we will notify you and any applicable regulator of a breach if we are legally required to.

Complaints

If you have any complaints regarding the use of your personal data, then please contact us in writing to the Data Controller via e-mail info@movemindset.com and we will respond to you.

If your complaint has not been resolved to your satisfaction, you may wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 0303 123 1113.

How long do we hold your data for?

Your personal data is retained for as long as necessary to fulfil the purposes it was collected for, including the purposes of satisfying any legal, accounting or reporting requirements.

By law, basic information (including Contact, Identity, Financial and Transaction Data) needs to be kept for tax purposes for six years after you cease to be a client.

Updated November 2024